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Help & Feedback

We'd love to hear from you!

Send Us Feedback​

Email us your feedback

Bug reports, feature requests, questions - we want to hear it all!

Send Feedback →

What to Include​

For Bug Reports:

  • What you were trying to do
  • What happened instead
  • Any error messages you saw

For Feature Requests:

  • What feature you'd like
  • How it would help you
  • Any examples of similar features elsewhere

For Questions:

  • Ask us anything! We respond within 24 hours.

Common Questions​

"I'm stuck on the tutorial"
→ Email us your design ID and we'll take a look!

"I want feature X"
→ Tell us! We're building based on user feedback.

"Something broke"
→ Send us: (1) what you clicked, (2) what happened, (3) screenshot if possible

Frequently Asked Questions​

Getting Started​

Q: How do I create my first design?
A: Sign up, click create New Design, enter design name and create a design and drag components from the toolbox onto the canvas.

Q: What components are available?
A: User Request, API Service, Load Balancer, and Database.

Features​

Q: Can I write custom code?
A: Yes! API Services support custom Python code for business logic.

Q: Can I collaborate with my team?
A: Not yet, but we're considering team features. Let us know if you're interested!

Q: Can I export my designs?
A: Coming soon! We're working on export features.

Pricing​

Q: Is Robust Design free?
A: Yes! Completely free while we're in beta and gathering feedback.

Q: Will there be a paid version?
A: We're still figuring this out. What features would you pay for? Let us know!

Response Time​

We typically respond within 24 hours on weekdays.

For urgent issues, please include "URGENT" in your email subject.